Are there any call out fees?

If we conclude that a fault you have reported (and that a technician has been sent to address) cannot be attributed to our infrastructure (i.e a faulty socket, modem, internal wiring etc.), an Incorrect Callout fee of $149 may apply.

In the event that a technician attends a site and has to spend over 1 hour at that site, a callout fee of $50 will apply for the additional hour (and every one thereafter).