Contact FuzeNet immediately if you believe there is a discrepancy with any part of your bill. If we are unable to resolve your concern by phone, please provide written notice via email of the reasons you dispute the bill before the due date. FuzeNet will then complete a thorough investigation and advise you of the outcome.
Your service will not be disconnected while the bill is in dispute or for 60 days after issue, whichever is shorter. Until your concern is resolved, you may need to pay an amount based on prior usage.
Should our investigation conclude the unpaid amount was correctly billed, payment will fall due immediately.
If you dispute the investigation findings, you can contact our Complaints Resolution team on firstname.lastname@example.org